community stories for southern Nevada

Posts Tagged ‘solutions’

Judges’ Frustration Grows With Mortgage Servicers

The New York Times writes about a woman who was given the runaround from her lender. And she decided to go to the mat–in court. Last week, an angry judge gave her an opportuntiy to grill her lender’s attorneys in court…article is here.

Bobbi Giguere had no luck in securing a loan modification from her mortgage servicer, Wells Fargo. For months, she had sent the bank the financial documents it requested to process her modification. But each time she called to check on the request, she was told to send her paperwork again.

 “I submitted the paperwork three times, and nothing happened,” said Mrs. Giguere, 41, who has a high school education and worked as restaurant manager before losing her job.

On Thursday, something happened. She questioned a Wells Fargo official about the bank’s lack of response — under oath.

The spectacle of a high-ranking banking executive being grilled by an ordinary homeowner was the result of an unusual decision by Judge Randolph J. Haines of the United States Bankruptcy Court to summon a senior executive from Wells Fargo to appear in Mrs. Giguere’s bankruptcy case.